The Lake County Forest Preserves adopted cutting-edge technology designed to enhance communication and accessibility for visitors to their website.

The Forest Preserves utilizes a computer program, known as chatbot, to simulate conversation with human users through text-based interactions. This technology prioritizes accessibility for all users and bridges language barriers through multi-language translation capabilities.

“The Lake County Forest Preserves recognizes the importance of inclusive and accessible communication in serving its diverse communities,” said Director of Administration Mary Kann. “Chatbot, powered by state-of-the-art artificial intelligence, is designed to enhance the overall user experience and provide valuable information about the preserves, programs and available services.”

Key features of the Forest Preserves chatbot include:

Accessibility for all

The chatbot is equipped with functionalities that adhere to the Americans with Disabilities Act (ADA) standards, ensuring that users with disabilities have equal access to information and services. This inclusivity aligns with the Forest Preserves commitment to serving all residents.

Multi-language translation

Understanding the diverse linguistic landscape, the chatbot offers multi-language translation capabilities. Visitors can engage with the chatbot in their preferred language, fostering a more inclusive and user-friendly experience.

Real-time assistance

The chatbot provides real-time assistance to users, answering frequently asked questions, offering information about events and activities and guiding visitors through the expansive offerings of the Forest Preserves. This instant support, also available when our offices are closed, enhances the efficiency of communication, ensuring that visitors can quickly access the information they need.

Feedback and suggestions

The chatbot serves as a valuable tool for the Lake County Forest Preserves to gather feedback and suggestions from users. This direct line of communication allows for continuous improvement of services and better meets the evolving needs of the community.

“We are excited to embrace this new technology, emphasizing our dedication to community engagement,” said Angelo Kyle, president of the Lake County Forest Preserves. “By leveraging the capabilities of the chatbot, we aspire to provide a more accessible, informative and user-friendly experience for all visitors.”

Media Contact: Mary Kann, Director of Administration, mekann@LCFPD.org, 847-968-3214

Photo Requests: Kim Mikus, Media & Community Relations Specialist, kcroke@LCFPD.org, 224-244-0583

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