Visitor Engagement Volunteer

A visitor engagement volunteer works directly with the public and visitors at the Museum. They work closely with the visitor services staff and education staff to ensure a positive and engaging experience for all who come to the Museum.

Examples of duties and responsibilities

• Greet visitors and welcome them to the Museum.
• Assist visitors in understanding the layout of the Museum and facilities.
• Give clear directions and provide information about events happening throughout the Museum.
• Provide assistance to the visitor services staff by helping to take Museum tickets and provide backup support at the front desk.
• Help answer phones.
• Assist education staff with public programs, school programs, guided tours, and more.
• Conduct demonstrations related to the exhibits to engage visitors.
• Collect and report visitor questions and suggested improvements.
• Lead activities or tours for school children or families, with training.
• Help conduct surveys on exhibits and public programs.

Requirements

• Be at least 18 years old.
• Maintain professional appearance and wear a uniform and/or nametag when working with the public.
• Maintain a calm, pleasant, and cheerful demeanor.
• Listen and be able to communicate with people of diverse background and age levels.
• Be dependable and punctual.
• Be self-directed and willing to take initiative.
• Provide excellent customer service.
• Able to speak in public and respond to customer inquiries.
• Love of local history.
• Cooperative nature, including the ability to take direction from staff.
• Commit to at least 20 hours during the year.
• Experience working with computers, as scheduling and recording volunteer hours is done on-line.
• Visitor Engagement Volunteers are not required to do any heavy lifting.

Training and Other Requirements

• Volunteer orientation with the Museum volunteer coordinator.
• Attendance at appropriate workshops and training sessions for special skills and areas of interest. Some tasks may require more training than others.
• Wearing of a uniform and/or nametag when working with the public.
• An understanding and commitment to the safety precautions set forth in the Volunteer Handbook.

Benefits

• Training and lifelong learning experience.
• Museum and customer service experience.
• The opportunity to meet new people.

How to Apply

Complete a Volunteer Interest Form and a volunteer coordinator will be in touch with you.

Volunteer Interest Form